Quick Answer
Common causes include unburned pellets already sitting in the firepot, an auger tube that emptied after the hopper ran out, ash blocking the firepot air holes, a worn igniter element, a blocked or failed combustion fan, damp pellets, and a tripped GFCI outlet. Check first that the firepot is clean and empty and that the grill is receiving power before replacing any part.
Which symptom matches yours?
- The grill runs the start-up cycle but never produces smoke or flame
- Pellets pile up unburned in the firepot
- The display is dark or the grill has no power
- It starts, smokes briefly, then goes out
- The problem began after the hopper ran empty mid-cook
- It only fails to light in cold or windy weather
Diagnostic decision tree
No display, no fan
→Power: outlet, GFCI, cord and fuse.
Fan and auger run, no pellets arrive
→Prime the auger or clear a hopper bridge.
Pellets arrive, nothing catches
→Igniter element or firepot airflow.
Lights then dies
→Overloaded firepot, ash blockage or damp pellets.
Flame broiler open during start-up
→Set it to the position the manual specifies for start-up so the firepot draws correctly.
Fixes, easiest first
1. Confirm power and start-up conditions
AddressesNon-mechanical start failures.
- Plug the grill directly into a known-good outlet and reset the GFCI if it has tripped.
- Check the controller fuse if the display is dark.
- Fill the hopper with fresh, dry pellets.
- Follow the start-up sequence and lid position specified in the owner's manual for your 850-series model.
Expected resultDisplay active, fan audible, auger cycling.
When to stopIf it lights normally, no further work is needed.
2. Empty and clean the firepot before every restart
AddressesA loaded firepot, which both prevents ignition and creates a flare risk.
- Unplug the grill and let it cool completely.
- Remove grates, grease tray and the flame broiler plate.
- Scoop out any unburned pellets, then vacuum the firepot to bare metal and clear each air hole.
- Vacuum ash from the barrel base and reinstall parts in the correct order.
Expected resultIgnition within the normal start-up window.
When to stopNever attempt another start with pellets already in the firepot.
Restarting over a heaped firepot can produce a sudden delayed flare when it finally catches. Always clear it first, and only vacuum cold ash.
3. Prime the auger
AddressesAn empty auger tube after the hopper ran out.
- Fill the hopper with dry pellets and stir to prevent bridging.
- Run the prime routine or start a cycle until pellets drop into the firepot.
- Remove those primed pellets, then run a normal start-up.
Expected resultPellets feeding steadily during start-up.
When to stopIf nothing feeds, treat it as an auger jam instead.
4. Test the igniter element
AddressesA worn or failed hot rod.
- With a clean, empty firepot, begin a start cycle and look for a glowing element.
- No glow or a dull glow indicates a failing igniter — a documented wear part on pellet grills.
- Confirm the igniter wiring connector is seated and free of corrosion before ordering parts.
- Fit the correct Pit Boss replacement igniter for your 850-series model.
Expected resultA clearly glowing element and pellets catching within the normal window.
When to stopA dead element is the answer; do not keep cycling the grill on top of it.
Never reach into the firepot during a start cycle.
5. Restore combustion airflow
AddressesA fan or air path that cannot support ignition.
- With the grill unplugged, check that the combustion fan spins freely and is clear of ash and grease.
- Clear the chimney and confirm the grease drain is not blocked.
- Reinstall the flame broiler plate correctly — a misaligned plate changes how the firepot draws air.
- Move the grill out of strong direct wind for start-up.
Expected resultAudible airflow and a clean light-off.
When to stopA fan that will not spin or that grinds needs replacement.
Pit Boss 850 / Navigator 850: what makes this model different
- Ignition system
- Electric igniter element in the firepot with a combustion fan
- Model-specific detail
- Sliding flame broiler plate sits directly over the firepot and must be positioned per the manual for correct draw
- Controller
- Digital board with start-up cycle, meat probe inputs and — on Navigator and current Pro Series boards — PID-style control
- Power
- 120V; commonly run on a GFCI outdoor circuit that can trip in wet weather
- Service parts
- Igniter element, combustion fan, auger motor, temperature probe, control board
When to stop troubleshooting
- Flame or smoke from the hopper — shut down immediately and do not restart the grill.
- Any smell of burning insulation, a hot control housing, or a damaged power cord.
- The firepot has repeatedly filled with unburned pellets — clear it fully rather than making another attempt.
- Water has entered the hopper, control housing or outlet.
- Clean firepot, dry pellets, confirmed power, glowing igniter and a working fan but no ignition — contact Pit Boss support with your model and serial number.
Sources and references
- Pit Boss Grills support — pellet grill troubleshooting — Dansons Inc. (Pit Boss Grills)
- Pit Boss owner's manuals (Pro Series and Navigator) — Dansons Inc. (Pit Boss Grills)
Procedures are summarised from the sources above and from the owner's manual for this model. Always follow the manual supplied with your grill where it differs.